Six Words Which Cause Terror
Your call is important to us.. ........ (So please stay on the line). So important (?), that stay on the line I did for thirty-one minutes yesterday afternoon when I 'phoned to make an appointment with my Orthopedist. Thirty-one minutes of listening to the same loop over and over until my call was answered. There was no point in handing up and re-dialing; that would have done no more than to restart the process. KWOC You should do better than this. Please remember that the prior importance is to the patient.